At Central Board of Vocational Shiksha (CBVS) – A venture of XtraBYTE Education Skill Development, we are committed to delivering quality vocational education, services, and support to all learners and stakeholders. This Refund Policy outlines the terms and conditions under which refunds may be issued for services or fees paid to CBVS or its authorized partners.
By enrolling in a CBVS course, program, or service, or making any payment through our website, mobile application, or authorized training centers, you agree to the terms outlined in this policy.
📌 Eligibility for Refund
Refunds are permitted only under specific and verifiable conditions, as outlined below:
- Duplicate Payment: If a candidate has made a duplicate or excess payment, a refund will be issued after verification.
- Technical Payment Errors: In case of failed transactions or technical errors during online payment, and if the payment has been debited from the account, the amount will be refunded after bank reconciliation.
- Course Cancellation by CBVS: If a course, exam, or training is cancelled by CBVS or its authorized center, and the candidate has paid in full, the amount will be refunded or adjusted upon request.
❌ Non-Refundable Items
The following fees are non-refundable under any circumstances:
- 📘 Registration or Admission Fees
- 🧾 Examination or Certification Fees
- 🎓 Course Fee after commencement of training or access to digital resources
- 📂 Fees paid to any Authorized Training Center (ATC) under CBVS, unless directed by CBVS Headquarters
- 🛠️ Software license or digital learning materials once accessed/downloaded
Once a candidate begins a course or receives study material/access credentials, no refund shall be entertained.
🕐 Refund Request Timeline
All eligible refund requests must be submitted:
- Within 7 days from the date of payment (for technical or excess payments).
- Within 10 days of course cancellation (if cancelled by CBVS).
Refund requests made after the stipulated period will not be considered.
📝 Refund Process
To request a refund, the applicant must:
- Send the request to support@cbvsedu.org or submit it at the enrolled training center (if applicable).
- Include details such as: Full name and CBVS ID/registration number, Date and method of payment, Reason for refund request
After verification, approved refunds will be processed within 7 to 14 working days, directly to the source account or through NEFT transfer.
📍 Special Cases
- Third-Party Payment Gateways: CBVS is not liable for delays caused by external payment processors or banks.
- Training Partners: If fees are paid to an authorized training partner, the refund request must be submitted to the center. CBVS will intervene only in case of disputes, fraud, or misconduct.
- Force Majeure: Refunds are not applicable in case of delays or cancellation caused by natural calamities, pandemic situations, internet outages, or government-imposed restrictions.
📩 Contact for Refund Assistance
For refund-related inquiries or assistance, you may contact:
CBVS Finance & Accounts Team
- 📞 Phone: +91 XXXXXXXXXX
- 📧 Email: edu@cbvsedu.org
- Address: Central Board of Vocational Shiksha (CBVS)
C/O XtraBYTE Education Skill Development
- 🕒 Time: Monday – Saturday (10:00 AM – 5:00 PM)
📧 Contact Information
For queries or concerns, reach us at:
- Email: edu@cbvsedu.org
- Phone: +91 XXXXXXXXXX
- Address: Central Board of Vocational Shiksha (CBVS)
C/O XtraBYTE Education Skill Development
📝 Note:
CBVS reserves the right to revise this policy without prior notice. It is your responsibility to stay informed about our current refund terms.
Last Updated: June 14, 2025